LEARNER TERMS AND CONDITIONS
1. About us
We are Become Coaching & Training Ltd.: incorporated in England and Wales under company number 09087112 and
registered at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ. Our VAT number is GB194650973. In these terms
and conditions, Become Coaching & Training Ltd. is referred to as we, us, our and Become.
2. How to contact us
You can contact us by sending an email to info@tobecome.org or by calling us on +44 (0) 20 8064 0376.
3. Defined terms
3.1. In these terms and conditions:
(a) Application Form means the form submitted to apply for a coach training programme with us;
(b) Contract means the legally binding relationship between you and us, incorporating and constituted by the Application
Form and these terms and conditions;
(c) Course Materials means the materials relating to any one course;
(d) Events means all events including programmes, seminars and workshops or any other events or services that we may
provide;
(e) Services means Course Materials, Events and any other ancillary services provided by us under the Contract; and
(f) Website means either www.tobecome.org or the integrated learning portal on www.tobecome.org/portal, as the context
requires.
4. These terms and conditions
4.1. 4.2. Any reference to you and your in these terms and conditions is to the person submitting the Application Form to us.
We may make changes to these terms and conditions at any time. However, the terms and conditions which apply to your
contract with us will be those in force at the time you submitted the Application Form to us.
4.3. Please save a copy of these terms and conditions for your records as we will not save or file a copy for you. These terms and
conditions are only available in English.
5. Application
5.1. 5.2. Please check the Application Form carefully and correct any errors before submitting it to us.
Your Application Form is an offer to buy digital content from us on these terms and conditions. If we do or act in any manner
to indicate receipt of your submission of the Application Form, that will not mean that your Application Form has been
accepted by us.
5.3. Acceptance of your Application Form by us takes place when we send you a confirmation email, at which point the Contract is
formed.
5.4. If we do not accept your Application Form (e.g. because we have been unable to take payment, the Services are unavailable,
you are under 18, there has been a mistake regarding the pricing or description of the Services), we will email you using the
details you provided when you submitted your Application Form and provide you with a refund of any fees that have already
been paid.
5.5. If you require a student visa to enable you to access the Services, you are responsible for obtaining the necessary visa and for
ensuring that your attendance is satisfactory to meet your visa requirements.
5.6. We have the right to reject any Application Form for any reason.
6. Making changes to the Contract
If you would like to make any changes to the Contract after you have submitted your Application Form, please contact us as
soon as possible and we will let you know if it is possible to make such changes.
7. Availability
7.1. We cannot guarantee that any Services will be available at any given time, or that access to any Services will be uninterrupted,
error-free or secure (e.g. access to Services may be unavailable while we carry out maintenance or for other technical reasons).
7.2. In certain circumstances beyond our reasonable control (e.g. where there has been a change in law), we may need to stop
providing Services. If this happens and it affects the Contract, we will notify you by email, cancel the Contract and provide
you with a refund of any fees that have already been paid.
8. Descriptions and technical requirements
8.1. Descriptions of our Services are set out on our Website. Unless otherwise specified, Services will be provided remotely.
Descriptions and details of Services to be provided in person will be provided prior to the Services being provided.
8.2. To stream the Services, your device may need to comply with the minimum technical requirements located at
www.tobecome.org/icf-coaching-diploma, as updated or that we otherwise make available from time to time.
8.3. You will need internet access to stream the Services and you are responsible for any charges you may incur in connection with
streaming the Services. The streaming resolution and quality of the Services will depend on the type of device you are using,
your resolution settings and the speed of your internet connection.
8.4. We will not be liable to you if you are unable to stream any of the Services if your device does not meet minimum technical
requirements, due to a poor internet connection or for any other reason outside of our reasonable control.
8.5. You are responsible for ensuring that any Services that you book with us meet your needs. We do not make any commitment
that any particular result, outcome or qualification will be achieved from your participation in any Services, unless stated on
the Website.
8.6. You may not be able to apply for or access certain Services if you do not hold required qualifications or accreditations, as
notified to you in the Application Form and on the Website.
9. Permission to access the Services
9.1. We give you a licence to stream the Services provided you comply with these terms and conditions. The licence starts when
you first begin streaming the Services.
9.2. The licence is for your personal and domestic use only. You will not stream or access the Services for commercial, business or
resale purposes.
9.3. You will not have any ownership rights in the Services or any of its contents, nor will you pretend that any of the Services are
your own, nor will you make any of the Services available to others to stream, access, download or use.
9.4. You will not conceal, change or remove any markings which show ownership of the Services, such as copyright (©), registered
trade mark (®) or unregistered trade mark (™) symbols, or try to circumvent any digital rights management or technical
protection measures put in place to prevent you from using the Services in a way that you are not allowed to.
9.5. You will conduct yourself at all times in an appropriate and respectful manner. We operate a zero-tolerance policy in relation
to inappropriate, disrespectful, abusive, threatening, intimidating or violent behaviour. Any unfair or dishonest practices will
not be tolerated.
9.6. 9.7. If you fail to comply with any term in this section 9, we will have the right to end the Contract immediately by email.
If we end the Contract under section 9.6:
(a) you will not be entitled to a refund;
(b) we may seek to recover reasonable compensation from you to cover losses resulting directly from your failure to comply
with this section 9;
(c) you will immediately stop streaming or accessing the Services;
(d) we may remotely block your access to the Services;
(e) you will delete or remove the Services from any devices; and
(f) we may delete or suspend access to your account.
10. Geographical restrictions
The Services were designed for access and use in the United Kingdom. If you access or use the Services outside of the United
Kingdom, you will be responsible for ensuring that you comply with any local laws.
11. Diplomas and Certificate Courses
11.1. Attendance of 80% of all modules is required to pass the Certificates and/or Diploma Courses. You must meet all Training
Certification criteria laid out in the specific course description provided to you separately. For all Events, you must arrive by
the stipulated start time and not leave any earlier than the stipulated end time. Failure to start and end the course at the correct
time or attend any part of a module, course or session may result in an absence on a particular module.
11.2. Attendance of module-based courses must be completed in strict sequence of modules. However, some alternatives may be
made upon request and subject to availability.
11.3. You are ultimately responsible for finding practice clients.
11.4. We may end the Contract without a refund if you fail to attend courses or mentor sessions
11.5. We expect you to take reasonable care to verify that the course that you book will meet your needs.
11.6. Courses booked will be available to view for a period of 24 months after we confirm receipt of your order and can be streamed
thereafter (unless stated otherwise within the description on the website).
11.7. You must not allow any third party to use your account information and/or computing equipment to access the digital content
or course that you have booked.
11.8. You may only print off any course materials for your own personal use. You must not provide, offer to sell, license or transfer
the course materials (whether in whole or in part in any manner or form or in or on any media) to any other person unless we
have agreed to this in writing.
12. Mentoring & Supervision
Mentoring (individual or group) must be taken within a year of commencing your training programme. Additional mentoring
can be purchased as set out on the Website.
12.1. You must attend all mentoring sessions booked. For individual mentoring, if for any reason, you cannot attend a mentoring
session then you must contact your mentor at least 48 hours in advance. Failure to do so will result in your being charged a re-
booking fee to cover the mentor’s costs. This must be paid within 7 days of our sending this to you and you will not be able to
attend a further mentor session until payment has been received. Please be aware that you will not be able to quality if you fail
to complete the required number of mentoring sessions.
12.2. For group mentoring sessions booked, if for any reason, you cannot attend you must contact Become on info@tobecome.org
within 7 days of the session otherwise the session will be considered as taken. Additional group mentoring sessions can be
booked at a fee.
13. Prices
13.1. Prices for the Services are as set out on the Website and on the Application Form. All prices are in pounds sterling and include
VAT at the applicable rate.
13.2. Prices for the Services may change at any time. Except as set out in section 13.3, any changes to the prices will not affect
existing Contracts.
13.3. If there has been an error on the Website or the Application Form regarding the pricing of any Services and this affects the
Contract, we will try to contact you by email. We will give you the option to re-submit your Application Form at the correct
price, or to cancel your Application Form, in which case we will provide you with a refund of any fees that have already been
paid. If we are unable to contact you, we will treat the Application Form has cancelled and notify you by email.
14. Payment
14.1. You will be required to nominate a payment plan in order to ensure payment is made by you or your sponsor (as nominated by
you in the Application Form) for the Services. Payment may be nominated by you as monthly or in full in the Application
Form, or by any other option as we may make available to you.
14.2. If you choose to pay for the Services monthly, we will take payment for the Services from you or your nominated sponsor each
month on the date advised by us. If you choose to pay for the Services in full, payment in full is required immediately upon
submission of your Application Form.
14.3. If any nominated sponsor fails to pay any of our invoices, you will become liable for the sums due under that invoice and we
may take any action we deem necessary to recover such sums from you directly.
15. How to stream the Services
The Services may be streamed through your browser and on compatible devices. To stream the relevant Services, log into your
account and select the relevant Services.
16. Your right to cancel
16.1. You have 14 days from the date we send you the confirmation email (referred to in section 5.3 of these terms and conditions)
to change your mind and cancel the Contract.
16.2. To cancel the Contract, please email us at info@tobecome.org. To help us process your cancellation quickly, please provide all
relevant details (i.e. your name, email address, date the confirmation email was sent) in your email.
16.3. Except as set out in section 16.5, we will provide you with a full refund within 14 days of you informing us that you wish to
cancel the Contract.
16.4. We will issue your refund to the same payment method you used when you placed your order.
16.5.We reserve the right to retain all or a proportion of the fees paid if you have streamed or accessed any of the Services before
the Contract is cancelled.
17. Faulty services
17.1. The Services we provide will be as described, fit for purpose and of satisfactory quality.
17.2. If any of the Services are faulty, you are entitled to replacement Services.
17.3. If the fault cannot be replaced, you may be able to get all or some of your money back.
17.4. This is a summary of some of your key rights. They are in addition to your cancellation rights set out in section 16 of these
terms and conditions. For more information on your rights, visit Citizens Advice’s website at www.citizensadvice.org.uk.
17.5. If there is a problem with any of the Services, please contact us as soon as reasonably possible.
18. Events beyond our control
We will not be liable to you if we are delayed or if we fail to comply with any of these terms and conditions because of
circumstances beyond our reasonable control.
19. Our liability to you
19.1. If we breach these terms and conditions, or if we are negligent, we will be liable to you for foreseeable loss or damage that you
suffer as a result. By “foreseeable”, we mean that, at the time the Contract was made, it either clear that such loss or damage
would occur, or you and we both knew that it might reasonably occur, as a result of something we did or failed to do.
19.2. We will be liable to you for:
(a) any loss or damage that was not foreseeable;
(b) any loss or damage not caused by our breach or negligence; and
(c) any business loss or damage.
19.3. Nothing in these terms and conditions excludes or limits our liability for any death or personal injury caused by our negligence,
liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.
20. Your information
Any personal information that you provide to us will be handled and dealt with in accordance with our Privacy Policy,
available at www.tobecome.org/privacy-policy, which explains what information we collect and hold about you, and how we
collect, store, use and share such information.
20.1. As part of certain programmes, workshops, mentoring groups or learning activities, we may share your name and email address with other participants within your learning group for educational, networking and collaboration purposes, including facilitating peer learning, practice coaching, group communication and mutual support.
20.2. If you do not wish for your email address to be shared with other participants in your learning group, you must notify us in writing before the commencement of your programme by emailing info@tobecome.org. We will make reasonable efforts to ensure that your email address is not included in participant communications shared with the group.
21. No third-party rights
No person or business other than you or us will have any right to enforce any of these terms and conditions or any other terms
forming part of the Contract.
22. Transfer of rights
22.1. We may transfer our rights under the Contract to another business without your consent, but we will notify you of the transfer
and make sure that your rights are not adversely affected as a result.
22.2. You are not allowed to transfer the Contract, or your rights or obligations under it, to anyone without our prior written consent.
23. Complaints
23.1. If you are unhappy with the Services, please contact us at info@tobecome.org.
23.2. If we cannot resolve your complaint, or you are unhappy with the outcome, you may want to submit your complaint for
alternative dispute resolution (ADR) by an ADR provider of your choosing. ADR is a process for resolving disputes that does
not involve going to court. If you do not wish to use ADR, or if you are unhappy with the outcome of ADR, you will still be
able to bring court proceedings against us.
24. Governing law and jurisdiction
24.1. The law of England and Wales will apply to the Contract, although if you are resident elsewhere you will retain the benefit of
any mandatory protections given to you by the law of that country.
24.2. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can
choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the United Kingdom.